Our policy lasts 15 days from the delivery of your item. If 15 days have gone by since your item was delivered, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned but may be exchanged for store credit. These include, but are not limited to:
Some health and personal care items
Perishable goods such as food, flowers, newspapers or magazines
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Downloadable software products
Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded
Please do not send your purchase back to the manufacturer. Once your return request has been submitted, you will be contacted with shipping instructions & information.
IF YOU WISH TO MOVE FORWARD WITH A RETURN OR EXCHANGE, PLEASE CLICK HERE.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Hopefully, this answers all of your questions concerning refunds and exchanges. If you have any other questions, please feel free to contact us.
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